We’re Here for Your Safety and Enjoyment!
We’re committed to offering a fun and safe experience, no matter the weather! We’ll hike in most conditions, but in the rare event of extreme weather that could impact safety—such as very cold temperatures, high winds, or hazardous road conditions—we may need to adjust the plan. This could include large amounts of snow, severe wind, or travel advisories.
If conditions are challenging, we’ll do our best to relocate to a more suitable spot, adjust the itinerary with extra breaks, or, in some cases, cancel the session if there’s no safe alternative. We’ll always keep you informed of any changes or cancellations ahead of time, so if you haven’t heard from us, you can assume the program is going ahead as planned.
To stay in the loop, please make sure we have your current contact information, including a phone number where you can be reached the day before or the morning of the session, in case we need to reach you.
Be sure to check mountain forecasts before the session, as conditions in the mountains can differ from the city. Dress accordingly, and we’ll see you on the trails—come rain, snow, or sunshine!
We understand that plans can change! If you need to cancel your participation, here’s our cancellation policy:
Up to 48 hours before your trip - should you wish to cancel, we will refund your full payment minus Big Nature's service fees, incurred by processing your transaction online through our payment processor.
Cancellations within 48 hours of the trip are not eligible for refund.
Please note:
We recommend letting us know as early as possible if you need to cancel, so we can try to accommodate others who may want to join. We appreciate your understanding, and we look forward to hiking with you!
